Salesforce Certified Platform Administrator

Last checked October 22, 2026 against the official Salesforce exam page.

1. Question 1Data and Analytics Management

   Users keep creating duplicate Contact records. Which feature alerts users to possible duplicates when they create or edit a record?

   1. ADuplicate rules with matching rules, which alert users to duplicates
   2. BRecord types, which group records that share a business process together
   3. CSharing rules, which extend access to records to other users or groups
   4. DApproval processes, which route records through a series of managers for review
   Show answer and explanationHide answer

   Correct answer: A

   Duplicate rules use matching rules to compare new or edited records with existing ones and warn or block the user. Sharing rules control access, record types control page and picklist options, and approval processes route records for decisions.

2. Question 2Configuration and Setup

   Sales managers must see their team's opportunities, but each sales rep should see only their own. Which combination gives this with the least administration?

   1. AGive every user the System Administrator profile so that record access is never restricted for anyone
   2. BSet the org-wide default for Opportunity to Public Read/Write so every user sees every record
   3. CSet the Opportunity org-wide default to Private and let the role hierarchy grant managers access
   4. DCreate a sharing rule for each individual user so that each opportunity is shared by hand to its owner
   Show answer and explanationHide answer

   Correct answer: C

   A Private org-wide default restricts access to owners, and the role hierarchy automatically gives managers access to records owned by users below them. Public access exposes every record, the System Administrator profile bypasses sharing for every user, and per-user sharing rules need constant upkeep.

3. Question 3Object Manager and Lightning App Builder

   A child object must roll up a total amount from its records onto the parent, and the parent must control the child's sharing. Which relationship supports this?

   1. AExternal lookup relationship, which links to records stored outside the Salesforce org
   2. BLookup relationship, which links the records but does not support roll-up summary fields
   3. CHierarchical relationship, which is available only on the User object for manager links
   4. DMaster-detail relationship, which enables roll-up summary fields on the parent record
   Show answer and explanationHide answer

   Correct answer: D

   A master-detail relationship supports roll-up summary fields and makes the child inherit sharing from the parent. A lookup relationship cannot roll up values, an external lookup links to data outside Salesforce, and the hierarchical relationship exists only on User.

4. Question 4Automation

   Opportunity owners need a flow to update a related Account every time the Opportunity stage changes. Which flow type fits?

   1. ARecord-triggered flow on Opportunity that runs when the stage field changes
   2. BScreen flow started by a user clicking a button on the Opportunity record page
   3. CScheduled flow that runs once each night and checks every opportunity in the org
   4. DAutolaunched flow started by an Apex class that is written for each stage value
   Show answer and explanationHide answer

   Correct answer: A

   A record-triggered flow runs automatically when the stage changes, so the related Account is updated without anyone starting it. A screen flow needs a user action, a nightly schedule would be late, and an Apex-started flow adds code the administrator does not need.

5. Question 5Sales and Service Applications

   Which Sales Cloud feature tracks how opportunities move through stages and feeds the sales forecast?

   1. APrice books, which store standard product prices for each currency in the org
   2. BCampaign influence, which measures how much campaigns contribute to leads and pipeline
   3. CQuotes with approval processes, which create documents for customer signature
   4. DOpportunity stages and forecast categories, which track progress and feed forecasts
   Show answer and explanationHide answer

   Correct answer: D

   Opportunity stages and forecast categories track progress through the sales process and feed the forecast. Campaign influence, quotes and price books support other sales processes but do not track stage progress or produce the forecast.