ServiceNow Certified System Administrator (CSA)

Last checked October 22, 2026 against the official ServiceNow exam page.

1. Question 1Database Administration

   An administrator needs a custom table that inherits the state and assignment fields of the Task table. Which approach does this?

   1. ACreate the table as a related list on the incident form, with no separate table record created
   2. BCreate a table with no parent, then copy the Task table's fields across by hand, one at a time
   3. CCreate the table with Task as its extended parent table in the table configuration
   4. DCreate a database view that joins the Task table with new fields, and save the view as a table
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   Correct answer: C

   Extending the Task table gives the new table the parent's fields, including state and assignment, without copying them. A table with no parent or a copied field list has to be maintained separately. A related list is a display of records, and a view is a query rather than a table that holds records.

2. Question 2User Interface and Navigation

   A user must see a field only when a specific condition is met, without writing any server code. Which feature does this?

   1. AA scheduled job that runs at night to update the field values for the records that match the condition
   2. BAn update set, which bundles the field change so that it can be moved to another instance later on
   3. CAn email notification triggered by the field's value, so that users receive an alert in their inbox
   4. DA UI policy, which shows or hides fields and sets them mandatory based on conditions, without server code
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   Correct answer: D

   A UI policy shows, hides and sets fields as mandatory based on conditions in the browser, and it needs no server code. Scheduled jobs and notifications act on records rather than form display, and update sets move changes between instances.

3. Question 3Self-Service and Process Automation

   A request must be approved by a manager before fulfilment starts. Which feature models this approval?

   1. AA scheduled job that approves every request automatically each Monday morning without any reviewer involved
   2. BAn approval step on the catalog item or in a flow, which records the approver's decision on the request
   3. CAn email notification to the manager, with no record kept in the platform of the decision the manager made
   4. DA business rule that deletes requests that have not been approved within a set number of days after creation
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   Correct answer: B

   An approval step on the catalog item or in a flow requires the manager's decision and records it on the request, which models the approval. Automatic approval, deleting unapproved requests and email alone do not capture a controlled, recorded decision.

4. Question 4Collaboration

   Which feature lets users discuss a record and see the updates about it in one place?

   1. AThe configuration item table, which stores the hardware and software records of the organisation
   2. BThe service catalog, which lists the items that users can request from the self-service portal
   3. CThe knowledge base, which stores articles that users can search for answers and guidance on issues
   4. DActivity stream and the record's work notes and comments, which show the updates and discussion
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   Correct answer: D

   The activity stream with work notes and comments shows updates and discussion on a record in one place. The configuration item table, service catalog and knowledge base hold other kinds of records and content.

5. Question 5Introduction to Development

   Which scripting context runs on the server when a record is inserted, updated, deleted or displayed?

   1. AA UI action button, which runs only when the user clicks it on the form and nowhere else in the instance
   2. BA client script, which runs in the browser whenever a user changes a field value on the form in front of them
   3. CA business rule, which runs on the server when a record is inserted, updated, deleted or displayed
   4. DA UI page, which renders custom HTML for the user but never runs when records change in the database
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   Correct answer: C

   Business rules run on the server on insert, update, delete and display, which makes them the server-side scripting context for record events. Client scripts run in the browser, UI actions run on user click, and UI pages render pages rather than responding to record events.