All Microsoft exams

Free MS-102 practice test: 30 questions with answers

30 original questions for Microsoft 365 Administrator, drawn from every topic area. Answer each one to see whether you got it right and why. No sign-up.

Free questions
30
Full bank
100 questions

MS-102 exam guide: topics, cost and format

All 30 MS-102 questions with answers

The same questions as the test above, grouped by exam topic. Open any question to see the answer and explanation.

Manage security and threats by using Microsoft Defender (4 questions)

  1. Question 1

    An administrator wants to be alerted when a user receives a suspicious attachment that is later found to be malicious. Which capability supports this?

    1. AAlert policies in Microsoft Defender for Office 365
    2. BA screenshot of the inbox taken each morning by the SOC team
    3. CA printed log of every email received by the mailbox last month
    4. DA calendar reminder set for each month to review mail
    Show answer and explanation
    Correct answer: A

    Alert policies in Defender for Office 365 notify administrators of suspicious or malicious email activity. Printed logs, calendar reminders, and screenshots do not provide timely alerts.

  2. Question 2

    Security administrators want to see a list of users who have been targeted by phishing attempts over the last month. Which report helps?

    1. AA list of employee birthdays stored in the HR system for each team
    2. BThreat explorer or the email threat reports in Defender
    3. CThe printer usage report for the copiers on Level 3 in Q3
    4. DThe meeting room booking report for every floor
    Show answer and explanation
    Correct answer: B

    Threat explorer and email threat reports identify targeted users and attack patterns. Birthday lists, printer reports, and room bookings are unrelated.

  3. Question 3

    A security team wants to ensure that users who click a malicious link in email are protected at the time they click. Which feature provides this?

    1. ATurning off links in emails
    2. BA printed warning on the desk
    3. CSafe Links
    4. DA longer password
    Show answer and explanation
    Correct answer: C

    Safe Links checks URLs at the time of click, which protects users even after delivery. Printed warnings, longer passwords, and disabling links do not provide click-time protection.

  4. Question 4

    A company wants to know which devices in its environment have critical vulnerabilities that should be patched first. Which capability provides this?

    1. AA calendar of holidays for the staff in Dublin
    2. BThreat and vulnerability management in Microsoft Defender
    3. CThe company's logo library with brand colours and approved fonts
    4. DA monthly list of printer models used across the Berlin HQ office
    Show answer and explanation
    Correct answer: B

    Threat and vulnerability management ranks vulnerable devices and critical issues, which guides patch priorities. Printer lists, logos, and holiday calendars are unrelated.

Manage Exchange, Teams, and SharePoint workloads (4 questions)

  1. Question 5

    An organization wants to stop users from forwarding email outside the company automatically. Which control applies?

    1. ADeleting email from every mailbox in the tenant during scheduled cleanup
    2. BAsking users to forward carefully and to double-check each external recipient address before sending
    3. CAn outbound mail flow rule or transport policy that blocks automatic external forwarding
    4. DAllowing every forward to a personal address from Outlook on the web or mobile with no DLP inspection
    Show answer and explanation
    Correct answer: C

    Mail flow rules or transport policies can block automatic external forwarding. Allowing all forwarding, deleting email, and relying on user care do not enforce the restriction.

  2. Question 6

    A Teams administrator wants to control which external organizations users can chat with. Which setting does this?

    1. AThe SharePoint site logo on the home page
    2. BThe Teams icon colours in the app bar
    3. CThe Teams wallpaper on the desktop app
    4. DExternal access settings for Teams
    Show answer and explanation
    Correct answer: D

    External access settings control which external domains users can communicate with in Teams. Wallpapers, icon colours, and site logos do not control external communication.

  3. Question 7

    A SharePoint site contains sensitive files, and the owner wants to limit external sharing to only approved partners. Which setting addresses this?

    1. AMaking the site public to every visitor for transparency
    2. BSharing one link with everyone across the whole company
    3. CSharing settings that restrict external sharing to approved domains
    4. DRemoving the site owner so the site has no active admin
    Show answer and explanation
    Correct answer: C

    Restricting sharing to approved domains limits external access. Public sites, open links, and removing owners do not control access appropriately.

  4. Question 8

    Users report that messages from a legitimate partner are being marked as spam. Which action is most appropriate?

    1. ADelete the partner from contacts and then from the shared mailbox filter rules in Outlook
    2. BDisable spam filtering for the entire tenant while the partner domain is reviewed
    3. CAsk the partner to change their domain and update their SPF and DKIM records for inbound mail
    4. DAdd the partner's domain to an allowed list after verifying it is legitimate
    Show answer and explanation
    Correct answer: D

    Verifying the partner and adding it to an allowed list fixes false positives appropriately. Disabling filtering exposes users to threats, changing domains is unrealistic, and deleting contacts does not change filtering.

Manage compliance by using Microsoft Purview (4 questions)

  1. Question 9

    An organization must retain specific business records for seven years and then delete them. Which feature is used?

    1. AA sensitivity label that encrypts the records and hides them from search results in Teams
    2. BA printed copy of the records kept in a locked filing cabinet in the office basement
    3. CA retention label with a seven-year retention period and deletion action
    4. DDeleting records automatically after one year of inactivity
    Show answer and explanation
    Correct answer: C

    A retention label with a seven-year period and deletion action enforces the requirement. Sensitivity labels hide or protect content rather than retaining it, printed copies are unmanaged, and one-year deletion violates the requirement.

  2. Question 10

    A company wants to prevent employees from sharing credit card numbers in email. Which feature enforces this?

    1. AA data loss prevention policy for sensitive information types
    2. BA laminated sign on the wall beside the printer room
    3. CBlocking every email attachment type at the mail gateway for finance staff
    4. DA printed policy handbook distributed to new hires during onboarding
    Show answer and explanation
    Correct answer: A

    DLP policies detect sensitive information types such as card numbers and block or warn on sharing. Wall signs, blanket blocking, and handbooks are not enforcement.

  3. Question 11

    A legal team needs to search and export emails related to a case across mailboxes. Which tool supports this?

    1. AThe printer queue
    2. BMicrosoft Teams chat only
    3. CThe team calendar
    4. DeDiscovery
    Show answer and explanation
    Correct answer: D

    eDiscovery searches and exports relevant content across mailboxes for legal matters. Teams chat alone, printer queues, and calendars do not support cross-mailbox legal search.

  4. Question 12

    Employees are sending sensitive documents to personal email accounts. Which control helps detect and stop this?

    1. ADisabling email for every user whose documents contain sensitive content
    2. BEndpoint and cloud DLP policies that block sensitive content to personal accounts
    3. CA reminder email sent to employees each quarter asking them to review the data handling guidance
    4. DPrinting the documents and storing paper copies in a shared binder
    Show answer and explanation
    Correct answer: B

    DLP policies can detect and block sensitive data going to personal accounts. Reminder emails rely on people, printing is not a control, and disabling all email is disproportionate.

Manage Microsoft Entra identities (4 questions)

  1. Question 13

    A user must sign in to Microsoft 365 with the same credentials as on-premises Active Directory, and password changes must sync. Which feature supports this?

    1. AA separate password for each cloud application, unlinked from Active Directory
    2. BPrinted credentials for each user, stored in a locked cabinet at the help desk
    3. CDisabling synchronization between on-premises Active Directory and Microsoft Entra ID, so passwords differ
    4. DMicrosoft Entra Connect with password hash synchronization or pass-through authentication
    Show answer and explanation
    Correct answer: D

    Microsoft Entra Connect with password hash sync or pass-through authentication keeps credentials aligned. Separate passwords, printed credentials, and disabled synchronization do not meet the requirement.

  2. Question 14

    A company wants users to access an external SaaS application using their corporate identity, with one-click sign-on. Which configuration is needed?

    1. AA shared login for the application by staff
    2. BEnterprise application single sign-on configuration
    3. CA printed password card kept near the desk
    4. DStoring passwords in the application's public page
    Show answer and explanation
    Correct answer: B

    Enterprise application single sign-on uses the corporate identity for the SaaS app. Shared logins, printed cards, and public passwords are insecure.

  3. Question 15

    A user must be allowed to access a sensitive application only from a corporate network and after multi-factor authentication. Which control enforces both?

    1. AConditional access policy with location and MFA requirements
    2. BA calendar reminder to re-verify access manually before each sign-in
    3. CA printed rule on the wall beside the server room
    4. DA shared password that is reused across the team
    Show answer and explanation
    Correct answer: A

    Conditional access can combine location and MFA conditions for an application. Shared passwords, printed rules, and calendar reminders do not enforce access.

  4. Question 16

    Guests from a partner organization need access to a Teams team for a project. Which approach manages their access appropriately?

    1. AMake the team public to everyone with no sign-in or approval
    2. BShare the team's owner password with partner staff by email
    3. CInvite them as guest users and manage access through the team membership
    4. DCreate internal accounts with the partner's passwords in Entra ID
    Show answer and explanation
    Correct answer: C

    Guest invitations with team membership manage external access in a governed way. Creating internal accounts with partner passwords, shared owner passwords, and public teams are unsafe.

Deploy and manage Microsoft Intune devices (4 questions)

  1. Question 17

    A company wants corporate laptops to be configured automatically on first use and joined to Microsoft Entra ID. Which service provides this?

    1. APrinting setup instructions
    2. BAsking users to configure their own laptops
    3. CWindows Autopilot
    4. DManual imaging with a USB drive
    Show answer and explanation
    Correct answer: C

    Windows Autopilot configures devices at first use and joins them to Microsoft Entra ID. Manual imaging, printed instructions, and self-configuration are slower and inconsistent.

  2. Question 18

    Only company-owned devices should be allowed to enrol in Intune. Which setting enforces this?

    1. AA printer quota applied to the device group
    2. BA screen saver timeout set by the local user
    3. CA wallpaper policy applied to user desktops
    4. DEnrolment restrictions by device ownership and type
    Show answer and explanation
    Correct answer: D

    Enrolment restrictions can block personal devices by ownership and platform. Wallpapers, screen savers, and printer quotas do not control enrolment.

  3. Question 19

    A device's compliance state is changed to non-compliant because its encryption is disabled. What is the effect on access?

    1. AConditional access can block access to corporate resources for non-compliant devices
    2. BThe device is automatically deleted from Intune after 30 days of non-compliance
    3. CThe user's email is deleted automatically from the Exchange Online mailbox
    4. DNothing happens because the compliance state is informational for reporting in Intune
    Show answer and explanation
    Correct answer: A

    Conditional access can use compliance state to block access. Compliance state can be informational only if configured that way, but deletion of devices or email is not an automatic result.

  4. Question 20

    A company wants to deploy an app to all corporate Windows devices automatically when they enrol. Which Intune configuration does this?

    1. AAn available app assignment that users must find themselves
    2. BAn email with an installer attached
    3. CA message asking users to install it
    4. DA required app assignment to the device group
    Show answer and explanation
    Correct answer: D

    Required assignments install apps automatically on targeted devices. Available assignments depend on users, messages request action, and emailed installers are manual.

Deploy and manage a Microsoft 365 tenant (4 questions)

  1. Question 21

    A company is adding a custom domain to its Microsoft 365 tenant so that email uses the company's address. Which step is required before the domain can be used for email?

    1. ATurn off email for the domain by removing its MX record and disabling mail routing for accepted domains
    2. BChange each user's first name and surname in Entra ID before adding the domain
    3. CVerify domain ownership with a DNS record and then configure the required email DNS records
    4. DBuy a new laptop for every user with a TPM 2.0 module and a Windows 11 Pro license
    Show answer and explanation
    Correct answer: C

    Domain verification through DNS proves ownership, and the email records (MX, SPF, DKIM, DMARC) are needed for mail flow. Hardware, turning off email, and name changes are not required steps.

  2. Question 22

    Administrators want to see which Microsoft 365 services are currently experiencing issues before users report them. Which tool provides this?

    1. AA personal blog post by one former colleague on Microsoft 365 outages
    2. BA calendar of team events for monthly Microsoft 365 training sessions
    3. CA printed newspaper with some Microsoft 365 news from last spring
    4. DService health dashboard in the Microsoft 365 admin center
    Show answer and explanation
    Correct answer: D

    The service health dashboard shows incidents and advisories for Microsoft 365 services. Newspapers, team calendars, and blogs are not authoritative service status sources.

  3. Question 23

    A new administrator needs to manage Exchange and Teams settings but not billing or security settings. Which approach follows least privilege?

    1. AAssign Global Administrator role to the new admin account
    2. BAssign the specific workload administrator roles for Exchange and Teams
    3. CShare the Global Administrator password with the new admin
    4. DGive the administrator a personal Outlook account with no roles
    Show answer and explanation
    Correct answer: B

    Workload-specific admin roles give only the permissions required. Global Administrator and shared passwords grant far more access, and no roles cannot manage the workloads.

  4. Question 24

    A company wants users to install Microsoft 365 apps on their devices with the same update channel and configuration. Which approach is recommended?

    1. ADeploy Microsoft 365 Apps through Intune or the admin center with a configured update channel
    2. BAsk each user to download the installer from the internet and run the setup file on their own machine
    3. CEmail the installer to everyone in the department as a zipped attachment today
    4. DLet each user choose a version of Microsoft 365 Apps that suits their own workflow
    Show answer and explanation
    Correct answer: A

    Managed deployment with a configured update channel keeps installations consistent and supportable. Self-downloads, email installers, and free choice cause drift.

Manage users, groups, and licenses (3 questions)

  1. Question 25

    A new employee needs Microsoft 365 licenses based on their department. Which approach automates license assignment?

    1. AGroup-based licensing with dynamic groups based on department
    2. BAsking the employee to buy a license with a card and then claim it back
    3. CAssigning each license by hand every morning from a shared spreadsheet
    4. DGiving every employee a license regardless of need
    Show answer and explanation
    Correct answer: A

    Group-based licensing with dynamic department groups assigns licenses automatically and consistently. Manual daily assignment, blanket licensing, and self-purchase waste money or create gaps.

  2. Question 26

    A user has left the company, and the manager needs access to the user's email for a month. Which action is appropriate?

    1. AGive the manager the user's password to read mail for one month
    2. BDelete the mailbox immediately with zero backup after offboarding
    3. CForward mail from the departed user's account to a public folder for the sales team
    4. DConvert the mailbox to a shared mailbox and grant access to the manager
    Show answer and explanation
    Correct answer: D

    Converting to a shared mailbox and granting access preserves the content and gives controlled access. Sharing passwords, immediate deletion, and public folders are unsafe or destructive.

  3. Question 27

    Administrators need to bulk-create user accounts from a list. Which approach is most efficient and accurate?

    1. AAsk users to create their own accounts via the portal with a nickname of their own choice
    2. BCreate each account by hand from a printed list and type every field into the admin center
    3. CShare one account for the whole team and the shared password is written on sticky notes
    4. DUse a bulk import CSV file with the required columns and validate before import
    Show answer and explanation
    Correct answer: D

    A validated CSV bulk import creates accounts efficiently and accurately. Manual creation is slow, shared accounts remove accountability, and self-created accounts with arbitrary names lack governance.

Monitor and maintain Microsoft 365 service health (3 questions)

  1. Question 28

    Users report that a Teams meeting feature is not working. Before troubleshooting individual machines, what should the administrator check?

    1. AThe service health dashboard for an active incident affecting Teams
    2. BThe printer's default paper size and tray configuration on the floor device
    3. CThe user's birthday recorded in the Entra ID directory
    4. DThe user's desktop wallpaper and screensaver settings on the Windows profile
    Show answer and explanation
    Correct answer: A

    Checking service health first reveals whether the problem is a platform incident rather than a local fault. Wallpapers, printer paper sizes, and birthdays are unrelated.

  2. Question 29

    An administrator wants to be notified when a service incident affects the organization. Which feature provides this?

    1. AManually refreshing the status page once a week
    2. BService health alerts and notification preferences
    3. CA recurring calendar reminder every morning
    4. DA printed status sheet posted on the office notice board
    Show answer and explanation
    Correct answer: B

    Service health alerts and notifications inform administrators promptly. Calendar reminders, printed sheets, and weekly manual checks are too slow for incidents.

  3. Question 30

    Leadership wants a monthly view of how many users are actively using Microsoft 365 apps. Which tool provides this?

    1. AA rough guess based on the number of licences purchased
    2. BA handwritten list of coffee orders
    3. CUsage reports in the Microsoft 365 admin center
    4. DThe printer report for the lobby device
    Show answer and explanation
    Correct answer: C

    Usage reports show active use of apps and services. Guesses from licence counts, coffee orders, and printer reports do not measure usage.